DulySupport
Browse guides in the Duly Help Centre, or write to support@getduly.in — we aim to reply within one working day. It helps to include your Duly version (shown next to the name at the top of the dashboard) and, for a download problem, the report from Tools → Test every download.
Common questions
How do I install Duly?
Open the Chrome Web Store page, click "Add to Chrome", then click the Duly icon in Chrome's toolbar (pin it from the puzzle-piece menu) to open the dashboard.
Do I need to give Duly my GST portal password?
No. Filing status for GSTR-1 and GSTR-3B comes from the portal's public search with no login at all. For ledgers, annual returns and downloads you log in to the portal as usual; you can save the password in Duly to have it filled in, or leave it blank and type it yourself. You always type the captcha.
Does Duly file my returns?
No. Duly only reads status and downloads files you ask for. It never files, submits or pays anything.
A download says "still generating on the portal".
Some files (such as GSTR-1 and GSTR-2A JSON, GSTR-9 Excel) are built by the GST portal on its servers and can take several minutes. Duly keeps checking and saves the file by itself when it is ready — you can close the page.
How do I move to a new computer or add a colleague?
Sign in with your Duly account on the other computer and your companies come with you. To add a colleague, invite them by e-mail from Account → Team.
How do I update Duly?
Chrome updates it automatically. Never remove and re-add the extension to update it — your data is safe in your account, but there is no need.
How do I delete my data?
Delete companies from the dashboard, or uninstall the extension to remove everything from that computer. To delete your account and cloud data, write to support@getduly.in.